University of Mumbai, Maharashtra (Mumbai University), Finance Semester 4, Production and Total Quality Management Syllabus

UNIT - 1 Production Management
Production Management
• Objectives, Components–Manufacturing systems: Intermittent and
Continuous Production Systems.
• Product Development, Classification and Product Design.
• Plant location &Plant layout– Objectives, Principles of good product
layout, types of layout.
• Importance of purchase management.
UNIT - 2 Materials Management
• Materials Management:
Concept, Objectives and importance of materials management
Various types of Material Handling Systems.
• Inventory Management:
Importance–Inventory Control Techniques ABC, VED, FSN, GOLF,
XYZ, SOS, HML.
EOQ: Assumptions limitations &advantages of Economic Order Quantity,
Simple numerical on EOQ , Lead Time, Reorder Level, Safety Stock.

UNIT - 3 Basics Of Productivity &TQM
• Basics Of Productivity &TQM:
Concepts of Productivity, modes of calculating productivity. Importance
Of Quality Management, factors affecting quality; TQM– concept and
importance, Cost of Quality, Philosophies and Approaches To Quality:
Edward Deming, J. Juran , Kaizen , P. Crosby’s philosophy.
• Product & Service Quality Dimensions, SERVQUAL
Characteristics of Quality, Quality Assurance, Quality Circle : Objectives
Of Quality Circles, Ishikawa Fish Bone, Applications in Organizations. Simple
numerical on productivity

UNIT - 4 Quality Improvement Strategies &Certifications
• Quality Improvement Strategies &Certifications:
Lean Thinking, Kepner Tregor Methodology of problem solving, Sigma
features, Enablers, Goals, DMAIC/DMADV.
TAGUCHI’S QUALITYENGINEERING,ISO 9000,ISO 1400, QS9000. Malcolm
Baldrige National Quality Award(MBNQA), Deming’s Application Prize.