University of Mumbai, Maharashtra (Mumbai University), Finance Semester 1, Foundation of Human Skills Syllabus

Foundation of Human Skills

Unit 1 - Understanding of Human Nature

• IndividualBehaviour:Concept of a man, individual differences, factors affecting individual differences, Influence of environment
• Personality and attitude: Determinants of personality, Personality traits theory, Big five model, Personality traits important for organizational behaviour like authoritarianism, locus of control, Machiavellianism, introversion-extroversion achievement orientation , self – esteem, risk taking, self-monitoring and type A and B personalities, Concept of understanding self through JOHARI WINDOWS, Nature and components of attitude, Functions of attitude, Ways of changing attitude, Reading emotions
• Thinking, learning and perceptions: Thinking skills, thinking styles and thinking hat, Managerial skills and development, Learning characteristics, theories of learning (classical conditioning, operant conditioning and social learning approaches), Intelligence, type ( IQ, EQ, SQ, at work place), Perception features and factor influencing individual perception, Effects of perceptual error in managerial decision making at work place. (Errors such as Halo effect, stereotyping, prejudice attributional).

Unit 2 - Introduction to Group Behaviour

• Introduction to Group Behaviour
 Group Dynamics: Nature, types, group behaviour model (roles, norms, status, process, structures)
 Team effectiveness: nature, types of teams, ways of forming an effective team.
 Setting goals.
• Organizational processes and system.
 Power and politics: nature, bases of power, politics nature, types, causes of organizational politics, political games.
 Organizational conflicts and resolution: Conflict features, types, causes leading to organizational conflicts, levels of conflicts, ways to resolve conflicts through five conflicts resolution strategies with outcomes.

Unit 3 - Organizational Culture and Motivation at workplace

• Organizational Culture:
 Characteristics of organizational culture.
 Types, functions and barriers of organizational culture
 Ways of creating and maintaining effective organization culture
• Motivation at workplace: Concept of motivation
Theories of motivation in an organisational set up.
 A.Maslow Need Heirachy
 F.Hertzberg Dual Factor
 Mc.Gregor theory X and theory Y. Waysofmotivating through carrot (positive reinforcement) and stick (negative reinforcement) at workplace.

Unit 4 - Organisational Change, Creativity and Development and Work Stress

• Organisational change and creativity: Concepts of organisational change,
Factors leading/influencing organisational change, Kurt Lewins model of organisational change and development, Creativity and qualities of a creative person, Ways of enhancing creativity for effective decision making, Creative problem solving.
• Organisational Development and work stress: Need for organisational development, OD Techniques, Stress, types of stress, Causes and consequences of job stress, Ways for coping up with job stress