Bihar Engineering University, Bihar, Mechanical Engineering Semester 8, Total Quality Management Syllabus

PEC-MEL 433 Total Quality Management

Module : 1
Introduction, need for quality, evolution of quality; Definitions of quality, product quality and service quality; Basic concepts of TQM, TQM framework, contributions of Deming, Juran and Crosby. Barriers to TQM; Quality statements, customer focus, customer orientation & satisfaction, customer complaints, customer retention; costs to quality.

Module : 2
TQM principles; leadership, strategic quality planning; Quality councils- employee involvement, motivation; Empowerment; Team and Teamwork; Quality circles, recognition and reward,performance appraisal; Continuous process improvement; PDCE cycle, 5S, Kaizen; Supplier partnership, Partnering, Supplier rating & selection.

Module : 3
The seven traditional tools of quality; New management tools; Six sigma- concepts, methodology, applications to manufacturing, service sector including IT, Bench marking process; FMEA- stages, types.

Module : 4
TQM tools and techniques, control charts, process capability, concepts of six sigma, Quality Function Development (QFD), Taguchi quality loss function; TPM- concepts, improvement needs, performance measures.

Module : 5
Quality systems, need for ISO 9000, ISO 9001-9008; Quality system- elements, documentation,; Quality auditing, QS 9000, ISO 14000- concepts, requirements and benefits; TQM implementation in manufacturing and servicesectors.

Text Books:
1. Besterfield D.H. et al., Total qualityManagement, 3rd ed., Pearson Education Asia,2006.
2. Evans J.R. and Lindsay W.M., The management and Control of Quality, 8th ed., first Indian edition, Cengage Learning,2012.
3. Janakiraman B. and Gopal R.K., Total Quality Management, Prentice Hall India,2006.
4. Suganthi L. and Samuel A., Total Quality Management, Prentice Hall India,2006.