Hotel Housekeeping

This document contains the preface.

This document contains the acknowledgement.

The document contains the contents.

For accommodation operation, understanding of the structure, role and responsibilities of staff, the methods and documentation are essential and the importance of safety, security and environmental issues should also be taken into account. The staff should use proper procedures and gain skills to clean and service rooms, using appropriate cleaning agents, equipment, resources and methods.

Housekeeping department is looking after floor finishes for cleaning purpose. Therefore they should have an idea about types of floor finishes and the factors to be considered for selection of them.

It is important for a professional housekeeper to have some basic knowledge of textiles as she is responsible for the varied fabrics that she has to select and maintain.
 

For housekeeping operation, hiring and training of staff are essential. Before hiring and training them, a knowledge of job description, job specifications, roster duty, induction training etc. is required by housekeeping authority so that housekeeping personnel are developed to the required degree of performance after their recruitment during their tenure of service.

In housekeeping decor, lighting and floor and wall coverings are important factors because they provide functional and aesthetic aspects of an establishment.

For housekeeping operation to be a success, planning and organizing housekeeping department are to be given top priority. There are many factors to be considered in planning and the planning trends of housekeeping are to be kept in mind.

Hotels are classified according to the hotel size, location, target markets, levels of service, facilities, number of rooms, ownership and affiliation etc. Hotel ratings are often used to classify hotels  according to their quality. The development of the concept of hotel rating and its associated definitions display strong parallels.
 

A guest's comfort and a longer stay are among the top most priorities in the hotel industry. A clean room as a part of the guest's experience contributes to repeat business and referrals to other potential clients.

This document contains the sample question papers.

This document contains the index.